Bilingual Channel Partnerships Specialist (French/English)

Maple; Toronto; Hybrid; CAD 68,000 - 79,000; Full time

Benefits offered by this job

Comprehensive health coverage

Health spending account

Flex benefits

Health days

Destination days

Group retirement savings plan

Job summary

Maple seeks a Bilingual Client Success Associate to own day-to-day success for a portfolio of channel partners across Canada. You will handle launches, renewals, and bilingual communications with English and French-speaking partners.

You will collaborate with Operations, Support, and Product to prevent issues, improve playbooks, and ensure smooth partner experiences while navigating billing, eligibility, and reporting workflows.

Qualifications

• 3+ years in a client-facing, client success, account management, or operations role
• Fully bilingual in French and English with the confidence to lead meetings and communicate in both languages
• Strong ownership and ability to manage multiple priorities without letting things slip
• Clear, professional communication that builds trust with partners and internal stakeholders
• Proactive problem-solving and collaboration across cross-functional teams
• Detail-oriented with a track record of accurate, high-quality work in fast-paced environments
• Comfort with data, systems, and CRM tools (Salesforce a plus)

Responsibilities

• Act as the primary day-to-day contact for a portfolio of channel partners
• Support program launches end to end, coordinating technical and administrative steps
• Lead bilingual communications in French and English for national and Quebec partners
• Coordinate renewals across the portfolio, including pricing, contracts, and eligibility
• Manage behind-the-scenes mechanics: eligibility, billing, and Salesforce accuracy
• Collaborate with Operations, Support, and Product to resolve partner issues
• Use data to track partner performance and ensure timely reporting
• Identify workflow gaps and help improve playbooks as the team scales

Skills

Fluent in French & English

Client-facing experience

Strong communication skills

Data & CRM experience

Detail-oriented

Tools

Salesforce

Reporting tools

Job description

Maple seeks a Bilingual Client Success Associate to own day-to-day success for a portfolio of channel partners across Canada. You will handle launches, renewals, and bilingual communications with English and French-speaking partners.

You will collaborate with Operations, Support, and Product to prevent issues, improve playbooks, and ensure smooth partner experiences while navigating billing, eligibility, and reporting workflows.