Bilingual Banking Customer Experience Associate

TD Bank Group; Richmond; On-site; CAD 31,000 - 39,000; Part time

Job summary

TD Bank Group in Richmond, BC is seeking a part-time Customer Experience Associate who can deliver exceptional service in-person. You will process deposits, withdrawals, bill payments, and provide guidance on banking products while ensuring accuracy and compliance.

Bilingual Mandarin or Cantonese is considered an asset; you will build rapport with customers, resolve questions, and support a positive, diverse team environment in a fast-paced branch setting.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• Mandarin or Cantonese language skills are considered an asset.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per procedures.
• Understand customer needs to recommend solutions while handling confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalation when needed.
• Achieve goals by promoting banking solutions and completing processes accurately.
• Connect with customers to advise on banking solutions and processes.
• Promote a positive, diverse and equitable work environment and support team effectiveness.
• Assist the team by keeping coworkers updated on routine activities.
• Deliver quality experiences and suggest operational improvements for excellence.

Skills

Customer service

MS Office

Time management

Communication

Organization

Education

High School diploma

Undergraduate degree

Job description

TD Bank Group in Richmond, BC is seeking a part-time Customer Experience Associate who can deliver exceptional service in-person. You will process deposits, withdrawals, bill payments, and provide guidance on banking products while ensuring accuracy and compliance.

Bilingual Mandarin or Cantonese is considered an asset; you will build rapport with customers, resolve questions, and support a positive, diverse team environment in a fast-paced branch setting.