Banking Customer Experience Specialist

TD; Surrey; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust in Surrey, BC is hiring a Customer Experience Associate to process financial transactions and advise customers on banking solutions. You will handle deposits, withdrawals, and bill payments while ensuring accuracy and adherence to TD's conduct guidelines.

As part of a frontline team, you will identify customer needs, recommend appropriate products, and deliver a positive, respectful service experience. A strong communicator with good organization will thrive here.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills for a fast-paced environment.
• Hands on knowledge of MS Office (Word, Excel, Outlook) and internet.
• A go-getter with initiative, accuracy and attention to detail.
• Dynamic communicator with customer experience skills for calm, courteous, effective interactions.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments per procedures.
• Understand and determine customer needs to recommend solutions.
• Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities.
• Achieve assigned goals and promote banking solutions and complete processes timely.
• Connect with customers to advise them on banking solutions and processes.
• Promote teamwork and participate in personal performance development.
• Respect coworkers, stay dedicated, and keep everyone updated on routine activities.
• Deliver quality customer experiences and suggest operational improvements.

Skills

Customer service

MS Office

Communication

Time management

Attention to detail

Education

High School diploma (or equivalent)

Undergraduate degree a plus

Job description

TD Canada Trust in Surrey, BC is hiring a Customer Experience Associate to process financial transactions and advise customers on banking solutions. You will handle deposits, withdrawals, and bill payments while ensuring accuracy and adherence to TD's conduct guidelines.

As part of a frontline team, you will identify customer needs, recommend appropriate products, and deliver a positive, respectful service experience. A strong communicator with good organization will thrive here.