Bilingual Admin & Operations Support

Fairstone; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial services company in Toronto is seeking a full-time Administrative Support member. You will assist our merchants and internal customers with administrative tasks, ensuring operations run smoothly. Must have at least 1 year of relevant experience in customer service or administrative roles. Fluency in both English and French is required for customer support across Canada. This role offers a chance to work in a recognized Great Place to Work ® Canada for 2025.

Qualifications

• Minimum 1 year of relevant experience in a customer service and/or administrative role.
• Fluency in English and French required to provide customer support across Canada.
• Basic experience with Microsoft Office, specifically Excel and Word.

Responsibilities

• Process incoming mail quickly and accurately.
• Help maintain customer files by updating information.
• Review requests from merchants and customers and provide assistance.
• Collaborate with team members for smooth operations.
• Oversee the daily production of exception reports.
• Help update procedure documentation.

Skills

Customer service

Administrative tasks

Fluency in English

Fluency in French

Microsoft Office (Excel, Word)

Education

High school diploma or equivalent

Job description

A leading financial services company in Toronto is seeking a full-time Administrative Support member. You will assist our merchants and internal customers with administrative tasks, ensuring operations run smoothly. Must have at least 1 year of relevant experience in customer service or administrative roles. Fluency in both English and French is required for customer support across Canada. This role offers a chance to work in a recognized Great Place to Work ® Canada for 2025.