Bdc Appointment Coordinator

GUELPH TOYOTA; Guelph; On-site; CAD 45,000 - 65,000; Full time

Job summary

Guelph Toyota is seeking a BDC Appointment Coordinator to join a high-volume, process-driven dealership in Ontario. The role focuses on delivering exceptional customer service, handling service appointment calls and emails, and promoting maintenance recommendations to customers.

You will input vehicle and customer data, send out appointment reminders, and collaborate with the service team to resolve issues using established processes.

Qualifications

• Experience delivering exceptional customer service.
• Ability to multi-task across computer programs while engaging customers on the phone.
• Strong communication and rapport-building skills.
• Proactive, process-driven with strong organizational skills.
• Reliable with high energy and positive attitude.
• Detail-oriented with focus on meeting targets.

Responsibilities

• Handle all incoming service calls and emails for service appointments.
• Advise and promote recommended scheduled maintenance.
• Answer customer inquiries, concerns and provide assistance where needed.
• Input and maintain vehicle/customer information in the computer system.
• Complete outbound reminder calls and emails to schedule appointments.
• Identify and escalate customer concerns with the management team using our process.

Skills

Customer service

Multi-tasking

Communication

Process improvement

Accountability

Integrity

Tools

CDK

Dealermine

Job description

Guelph Toyota is currently seeking a BDC Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven Dealership.

Purpose/Summary of Position:

This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role and achieving targeted goals and objectives. This role is also responsible for ongoing collaboration with fellow team members and improving efficiencies whenever possible. Responsibilities include:

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where needed
• Input and maintain vehicle/customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and escape customer concerns with the management team using our process

Required Qualifications:

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

• Passion for delivering a consistently exceptional customer experience
• Ability to multi-task between computer programs, maintaining engagement and rapport with customer on the phone
• Energized by challenges; driven to improve efficiencies, learn and grow
• Proactive self-starter with a desire for accountability
• Operates with the highest level of integrity
• Exceptional initiative, high energy and positive attitude
• Process driven with impeccable organization and prioritization abilities
• Ability to analyze a problem and provide an effective solution in a fast-paced environment
• Impeccable follow-through and commitment to achieving targeted goals and objectives

Candidates must possess:

• Previous Dealership Service Department Appointment Booking experience preferred
• Preferred Previous customer service/administrative experience required
• Experience with CDK or Dealermine an asset

Why We’re Awesome:

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment, group support and ongoing training

Guelph Toyota is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at 519-837-3340 to make your needs known in advance.