Business Development Coordinator

AWIN; Vaughan; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Excellent Group Benefits package

Group RRSP Contribution program

Work/life balance

Training and support programs

Boot and tool allowance

Corporate support

Mentorship and development

Unlimited careers opportunities within

Job summary

BMW Autohaus in Vaughan, Canada, is seeking a Service Business Development Coordinator to handle service calls, book appointments, and support management with admin tasks. You will ensure smooth scheduling, maintain records, and assist with customer inquiries while upholding a professional image.

The role requires a strong customer service background, MS Office proficiency, and the ability to work well under pressure. Mandarin is a plus. Competitive salaries and generous benefits are offered.

Qualifications

• High school diploma or equivalent.
• Mandarin speaking is an asset.
• Strong knowledge of Microsoft Office including Excel, Word, and Outlook.
• Excellent communication and customer service skills.
• Previous experience in a customer service role.
• Ability to maintain filing systems and databases.
• Professional appearance and friendly disposition.
• Experience using dealership related software is an asset.

Responsibilities

• Answer all incoming service calls in a timely, friendly manner.
• Book service appointments and update records in the data system.
• Assist management with administrative tasks.
• Coordinate with departments to ensure customer mobility when appointments are set.
• Follow up on service appointments and missed appointments.
• Communicate professionally with customers.
• Meet or exceed monthly appointment targets.

Skills

Customer service

Phone handling

MS Office

Data entry

Appointment scheduling

Communication skills

Record keeping

Education

High school diploma

Tools

CRM software

Job description

BMW Autohaus is looking for a Service Business Development Coordinator!

How would you like to work with one of the most prestigious and well-respected automotive groups? Join AWIN! We are part of a premier network of luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Due to our continued growth, our BMW Autohaus dealership is look for a Business Development Coordinatorto join their amazing team!

We offer competitive salaries and generous benefits!

• Excellent Group Benefits package
• Group RRSP Contribution program
• Work/life balance
• Training and support programs
• Boot and tool allowance
• Corporate support
• Mentorship and development
• Unlimited careers opportunities within our automotive group

Job Purpose:

The Business Development Coordinator is responsible for answering all incoming service department phone calls in a n efficient and friendly manner. This position is responsible for booking service appointments, assisting management in performing various administrative tasks, overseeing all appointments and consulting with the management team regarding any discrepancies. The Business Development Coordinator also ensures customer mobility when appointments are booked, handles customers inquiries and if further information is required, a member of the management team is consulted.

Job Duties:

• Answer all incoming telephone calls within three rings
• Respond to inbound/outbound emails, telephone calls and internet prospects from the service department internet leads
• Timely response to customer requests
• Friendly attitude at the first point of contact with any potential client/customer
• Update records and enter customer information into data management system
• Create and filter customer retention list and schedule service appointments
• Follow up on all service appointments, including missed appointments
• Communicate effectively and professionally with customers
• Notify necessary departments when an appointment is scheduled
• Ability to meet or exceed monthly goals
• Assist with other duties, as assigned by the direct manager

Requirements:

• High school diploma or equivalent
• Mandarin speaking is an asset
• Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook
• Excellent communication skills and customer service. Including written and verbal
• Previous experience in a customer service role
• Ability to maintain filing systems and database
• Professional appearance & friendly disposition
• Ability to work efficiently in a high-pressure environment
• Experience using dealership related software is an asset

Personal Attributes:

• Passion, motivation, focus and leadership skills
• Results focused appraoch
• Team player
• Strong communication skills both written and verbal
• Ability to influence, negotiate and mediate effectively
• Strong attention to detail
• Ability to maintain confidentiality and profressionalism
• Excellent interpersonal and team building skills
• Strong time management and organizational skills
• Honest, courteous and able to demonstrate strong work ethics
• Driven and ability to work with minimum supervision

BMW Autohaus is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).