Pro Service Appointment Coordinator — Auto Dealership

CanadaOne Auto Group Inc.; Guelph; Sur place; CAD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Employee & Family Assistance Program

Training & development

Résumé du poste

Guelph Toyota is seeking a BDC Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven dealership.

As part of the service team you will handle incoming service calls and emails, advise on maintenance, input and maintain vehicle/customer information, complete outbound reminders, and schedule appointments while escalating customer concerns to management when needed.

Qualifications

• Previous Dealership Service Department Appointment Booking experience preferred
• Previous customer service/administrative experience required
• Experience with CDK or Dealermine an asset

Responsabilités

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where needed
• Input and maintain vehicle/customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and escalate customer concerns with the management team using our process

Connaissances

Customer experience

Multi-tasking

Integrity

Self-motivation

Initiative

Organization

Problem solving

Follow-through

Outils

CDK

Dealermine

Description du poste

Guelph Toyota is seeking a BDC Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven dealership.

As part of the service team you will handle incoming service calls and emails, advise on maintenance, input and maintain vehicle/customer information, complete outbound reminders, and schedule appointments while escalating customer concerns to management when needed.