BDC Appointment Coordinator

Toyota Northwest Edmonton; Guelph; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee & Family Assistance Program

Training & development

Job summary

Guelph Toyota is seeking a BDC Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven dealership.

As part of the service team you will handle incoming service calls and emails, advise on maintenance, input and maintain vehicle/customer information, complete outbound reminders, and schedule appointments while escalating customer concerns to management when needed.

Qualifications

• Previous Dealership Service Department Appointment Booking experience preferred
• Previous customer service/administrative experience required
• Experience with CDK or Dealermine an asset

Responsibilities

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where needed
• Input and maintain vehicle/customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and escalate customer concerns with the management team using our process

Skills

Customer experience

Multi-tasking

Integrity

Self-motivation

Initiative

Organization

Problem solving

Follow-through

Tools

CDK

Dealermine

Job description

Guelph Toyotais currently seeking a BDC Appointment Coordinator to join our team of customer focused professionalswithin our high volume and process-driven Dealership.

Purpose/Summaryof Position:

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where needed
• Input and maintain vehicle/customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and escape customer concerns with the management team usingour process

Required Qualifications:

Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.

• Passionfor delivering a consistently exceptional customer experience
• Abilityto multi-task between computer programs, maintaining engagement andrapport with customer on the phone
• Energizedby challenges; driven to improve efficiencies, learn and grow
• Proactive self-starterwith a desire for accountability
• Operateswith the highest level of integrity
• Exceptionalinitiative, high energy and positive attitude
• Processdriven with impeccable organization and prioritization abilities
• Abilityto analyze a problem and provide an effective solution in a fast-pacedenvironment
• Impeccablefollow-through and commitment to achieving targeted goals and objectives

Candidates must possess:

• Previous Dealership Service Department Appointment Booking experience preferred
• Preferred Previous customer service/administrative experience required
• Experience with CDK or Dealermine an asset

Why We’re Awesome:

• Commitmentto an exceptional employee experience
• Employeeand Family Assistance Program
• Collaborativework environment, group support and ongoing training

Guelph Toyota is an equal opportunity employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at 519-837-3340 to make your needs known in advance.