BDC Administrator Porsche

Pfaff Auto Group; Markham; Hybrid; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Employee Stock Purchase Plan

Professional Development

Vehicle Purchase Discounts

Job summary

Pfaff Automotive, part of Lithia & Driveway, seeks a BDC Administrator for Porsche Centre Markham. You will be responsible for scheduling service appointments and confirming customer visits by phone and email.

The role requires strong organizational and customer service skills, proficiency in Microsoft Office, and a valid driver's license. Pfaff Automotive offers competitive pay and a comprehensive benefits package.

Qualifications

• Detail-oriented with excellent organizational skills.
• Strong verbal and written communication skills in English.
• Valid driver's license and acceptable driver's abstract.

Responsibilities

• Schedule customer appointments for service.
• Communicate with customers about services and promotions.
• Control incoming customer traffic.

Skills

Microsoft Office

Customer service

Interpersonal communication

Problem-solving

Multi-tasking

Job description

**Drive Your Career Forward with Pfaff Automotive**At Pfaff Automotive, part of the Lithia & Driveway organization, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing people who are passionate about providing memorable experiences for our guests and who want to make an impact, both in their store and across the company. We're looking for a **BDC Administrator** to join our Service customer support team at **Porsche Centre Markham.** Now in partnership with North America's largest automotive retailer, Lithia and Driveway, it's your chance to work for a Fortune 500 company and grow with us! You will be responsible for scheduling customer appointments for service and calling customers to confirm their service and appointment reminders. **What You'll Do*** Answer phone calls and schedule customer appointments.* Discuss details of requested service with customers (i.e. What is involved, length of time required).* Telephone and email customers to remind them of upcoming appointments, recalls or special promotions.* Communicate customer feedback to service advisor or service manager.* Control incoming customer traffic by assigning customers to service advisors.* All other duties as assigned by leadership. **What You'll Bring*** Proficiency in Microsoft Office.* Detail-oriented and excellent organizational and multi-tasking skills.* Excellent interpersonal, communication (verbal & written English) and customer service skills.* Excellent problem-solving and conflict resolution skills in order to resolve customer issues.* Acceptable driver's abstract and a valid driver's license in your province of residence. Pay: Salary and commission $55,000 - $65,000Vacancy: This is an additional positionLocation: Markham, Ontario onsite at the dealershipReports To: Service Manager **Total Rewards****Pfaff Automotive** offers a comprehensive benefits package designed to support you and your family, with options that include:* Competitive pay* Medical, Dental and Vision Plans* Paid Holidays & PTO* Disability Coverage* Life Insurance* RRSP Plans* Employee Stock Purchase Plan* Professional Development & Growth Opportunities* Vehicle Purchase Discounts* Employee Assistance & Wellness Programs **About Us**At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model thatchampions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [e-mail].