BDC Administrator Porsche

L0473 Porsche Centre Markham; Markham; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Disability Coverage

Life Insurance

RRSP Plans

Employee Stock Purchase Plan

Professional Development

Vehicle Purchase Discounts

Employee Assistance Programs

Job summary

Join Pfaff Automotive as a BDC Administrator at Porsche Centre Markham. In this role, you will support the service team by managing customer appointments and communication, ensuring a smooth experience for clients.

Ideal candidates will possess excellent customer service and communication skills, alongside proficiency in Microsoft Office. The position offers a competitive salary between $55,000 and $65,000, plus various employee benefits.

Qualifications

• Excellent interpersonal, communication (verbal & written English) skills.
• Detail-oriented with excellent organizational and multi-tasking skills.
• Acceptable driver's abstract and a valid driver's license required.

Responsibilities

• Answer phone calls and schedule customer appointments.
• Discuss service details with customers.
• Remind customers of upcoming appointments or promotions.
• Control incoming customer traffic for service advisors.
• Perform any other duties as assigned by leadership.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving skills

Proficiency in Microsoft Office

Job description

BDC Administrator Porsche - Porsche Centre Markham, Markham, ON L3P 3M2 Drive

Your Career Forward with Pfaff Automotive

At Pfaff Automotive, part of the Lithia & Driveway organization, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing people who are passionate about providing memorable experiences for our guests and who want to make an impact, both in their store and across the company. We're looking for a BDC Administrator to join our Service customer support team at Porsche Centre Markham. Now in partnership with North America's largest automotive retailer, Lithia and Driveway, it's your chance to work for a Fortune 500 company and grow with us!

What You'll Do

• Answer phone calls and schedule customer appointments.
• Discuss details of requested service with customers (i.e. What is involved, length of time required).
• Telephone and email customers to remind them of upcoming appointments, recalls or special promotions.
• Communicate customer feedback to service advisor or service manager.
• Control incoming customer traffic by assigning customers to service advisors.
• All other duties as assigned by leadership.

What You'll Bring

• Proficiency in Microsoft Office.
• Detail-oriented and excellent organizational and multi-tasking skills.
• Excellent interpersonal, communication (verbal & written English) and customer service skills.
• Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
• Acceptable driver's abstract and a valid driver's license in your province of residence.

Pay

Salary and commission $55,000 - $65,000

Vacancy: This is an additional position

Location: Markham, Ontario onsite at the dealership

Reports To: Service Manager

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Disability Coverage
• Life Insurance
• RRSP Plans
• Employee Stock Purchase Plan
• Professional Development & Growth Opportunities
• Vehicle Purchase Discounts
• Employee Assistance & Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process.

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [e-mail].

At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.