Banking Experience Advisor

TD Bank Group; Vaudreuil-Dorion; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Vaudreuil-Dorion to deliver exceptional service at the branch. You will process transactions, identify customer needs, and guide clients toward suitable banking solutions while upholding TD's standards of accuracy and ethics.

The role requires strong communication, time management and a customer-first approach, with comfort using MS Office and online tools.

Qualifications

• High School diploma or equivalent; 1+ years relevant experience is a plus.
• Strong communication and customer service orientation.
• Proficiency with MS Office and internet tools.
• Ability to work in fast-paced environment and adapt to changing priorities.
• Detail oriented and professional in interactions.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments per procedures.
• Understand customer needs and recommend banking solutions.
• Respond to and resolve customer concerns using standard procedures.
• Promote banking solutions to achieve business objectives in a timely manner.
• Build rapport with customers and support a positive team environment.

Skills

Communication skills

Customer service

Time management

Initiative

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Office

Job description

TD Canada Trust is seeking a Customer Experience Associate in Vaudreuil-Dorion to deliver exceptional service at the branch. You will process transactions, identify customer needs, and guide clients toward suitable banking solutions while upholding TD's standards of accuracy and ethics.

The role requires strong communication, time management and a customer-first approach, with comfort using MS Office and online tools.