Banking Customer Experience Specialist

TD Bank Group

Vancouver

On-site

CAD 31,000 - 39,000

Full time

6 days ago

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Job summary

TD Canada Trust in Vancouver is seeking a Customer Experience Associate to deliver friendly, accurate banking transactions and advice. You will handle deposits, withdrawals, bill payments, and product referrals while upholding TD’s Code of Conduct and ethics.

The role emphasizes understanding customer needs, building trust, and promoting banking solutions to support financial goals. A high school diploma and 1+ years’ experience are typical, with MS Office skills and clear, courteous

Qualifications

High School diploma and/or 1+ years of relevant experience.
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Excellent communication skills, written and verbal, with customers.

Responsibilities

Process financial transactions like deposits, withdrawals, and bill payments per procedures and TD Code of Conduct.
Understand customer needs and recommend banking solutions.
Respond to and resolve customer concerns using standard procedures; escalate non-standard items as needed.
Achieve goals by promoting banking solutions and completing processes accurately and timely.
Engage with customers to provide clear, helpful banking guidance and service.