Banking Customer Experience Specialist

TD Bank; Welland; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Welland, Ontario is seeking a customer service-focused associate to process financial transactions and provide information on TD banking solutions. You will help customers with deposits, withdrawals, bill payments, and product referrals while maintaining accuracy and a high standard of service.

Requirements include a High School diploma, strong MS Office skills, and effective communication.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand and determine customer needs to recommend banking solutions.
• Respond and resolve customers' concerns using standard procedures.
• Achieve assigned goals by promoting banking solutions and completing processes.
• Connect personally with customers to advise on solutions and processes.
• Promote teamwork and personal development to build an inclusive environment.
• Deliver quality customer experiences and suggest operational improvements where applicable.

Skills

Customer service

Communication

Organizational skills

Time management

Attention to detail

Education

High School diploma or equivalent

Undergraduate degree or equivalent (asset)

Tools

MS Office (Word, Excel, Outlook)

Internet

Job description

TD Canada Trust in Welland, Ontario is seeking a customer service-focused associate to process financial transactions and provide information on TD banking solutions. You will help customers with deposits, withdrawals, bill payments, and product referrals while maintaining accuracy and a high standard of service.

Requirements include a High School diploma, strong MS Office skills, and effective communication.