On-Site Personal Banking Associate — Welland

TD Bank Group; Welland; On-site; CAD 44,000 - 59,000; Full time

Benefits offered by this job

Total rewards package

Job summary

TD Canada Trust in Welland, Ontario is seeking a Personal Banking Associate to guide customers through new accounts, investments and banking solutions. You will connect customers with the right staff and deliver a positive, service-driven experience.

This role emphasizes digital education, cash handling support, and contributing to efficient branch operations while adhering to TD's Code of Conduct and ethics.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC certification within 90 days of start date.
• Post-Secondary degree preferred.
• Proficiency in MS Office, branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self-starter who works independently in a dynamic work environment.
• A dynamic, diligent influencer with can-do attitude to exercise initiative.
• A strong communicator with established customer experience skills.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education and customer problem resolution.
• Understand customer needs and guide customers to the right contact person for appropriate solutions.
• Build customer confidence in digital banking trends by educating on mobile, ATM and online banking.
• Support frontline staff with scheduled cash and non-cash transactions; resolve non-standard matters.
• Recommend improvements to work practices and branch operations to enhance customer experience.
• Participate in the timely completion of business processes and procedures.
• Ensure documentation is accurate and compliant with regulations and TD's Code of Conduct.
• Promote teamwork and knowledge sharing to achieve common objectives.

Skills

MS Office

Customer service

Communication skills

Time management

Independence

Education

High School diploma

Post-Secondary degree

IFC certification within 90 days

Tools

Branch software

Internet

Job description

TD Canada Trust in Welland, Ontario is seeking a Personal Banking Associate to guide customers through new accounts, investments and banking solutions. You will connect customers with the right staff and deliver a positive, service-driven experience.

This role emphasizes digital education, cash handling support, and contributing to efficient branch operations while adhering to TD's Code of Conduct and ethics.