Banking Customer Experience Associate

TD; Canmore; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Canmore to handle deposits, withdrawals, and bill payments while advising customers on tailored banking solutions. You will assess needs, resolve issues, and contribute to high-quality service in a fast-paced branch.

Ideal candidates have a High School diploma with 1+ years of experience, strong MS Office skills, and excellent communication. A positive, proactive attitude and teamwork are essential to thrive in this role at TD.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented.
• A dynamic communicator with established customer experience skills.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand and determine customer needs to recommend solutions specific to those needs.
• Respond and resolve customers' concerns using standard procedures.
• Achieve assigned goals by promoting banking solutions and completing business processes.
• Connect with customers to advise them on banking solutions and processes.
• Promote teamwork and personal performance development while keeping all updated on status.

Skills

Customer service

Communication

Time management

Detail oriented

Teamwork

MS Office

Education

High School diploma

Undergraduate degree asset

Tools

MS Office

Job description

TD Canada Trust is seeking a Customer Experience Associate in Canmore to handle deposits, withdrawals, and bill payments while advising customers on tailored banking solutions. You will assess needs, resolve issues, and contribute to high-quality service in a fast-paced branch.

Ideal candidates have a High School diploma with 1+ years of experience, strong MS Office skills, and excellent communication. A positive, proactive attitude and teamwork are essential to thrive in this role at TD.