Banking Customer Experience Specialist

TD; Duncan; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate at our Duncan branch to deliver accurate transactions and a delightful customer experience.

You will assess customer needs, recommend banking solutions, and process deposits, withdrawals, and bill payments, while upholding TD's conduct and ethics. The role emphasizes teamwork, adaptability, and a courteous, clear communication style in a fast-paced environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration and organizational skills.
• Proficient with MS Office and internet.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments.
• Identify customer needs and advise banking solutions.
• Resolve customer concerns using standard procedures and escalate as needed.
• Promote banking solutions to achieve goals.
• Deliver quality customer experiences and support operational improvements.

Skills

Customer service

Communication skills

Banking knowledge

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Canada Trust is seeking a Customer Experience Associate at our Duncan branch to deliver accurate transactions and a delightful customer experience.

You will assess customer needs, recommend banking solutions, and process deposits, withdrawals, and bill payments, while upholding TD's conduct and ethics. The role emphasizes teamwork, adaptability, and a courteous, clear communication style in a fast-paced environment.