Banking Customer Experience Specialist

The Toronto-Dominion Bank (Canada); Toronto; On-site; CAD 31,000 - 39,000; Full time

Job summary

The Toronto-Dominion Bank (Canada) is hiring a Customer Service Associate at Etobicoke, Ontario. You will process deposits, bill payments, and withdrawals, assisting customers with product questions and referrals to partners to meet needs.

Ideal candidates have a High School diploma or equivalent and at least 1 year of experience, strong organizational skills, and proficiency with MS Office; you’ll join a team focused on service excellence and collaborative growth at TD Canada Trust.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Skills

Communication skills

Customer service

Organizational skills

Time management

Attention to detail

Education

High School Diploma

Undergraduate degree (asset)

Tools

MS Office (Word, Excel, Outlook)

Job description

The Toronto-Dominion Bank (Canada) is hiring a Customer Service Associate at Etobicoke, Ontario. You will process deposits, bill payments, and withdrawals, assisting customers with product questions and referrals to partners to meet needs.

Ideal candidates have a High School diploma or equivalent and at least 1 year of experience, strong organizational skills, and proficiency with MS Office; you’ll join a team focused on service excellence and collaborative growth at TD Canada Trust.