Client Experience Advocate – Banking

TD

Manotick

On-site

CAD 32,000 - 39,000

Full time

3 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Manotick, Ontario. The role involves processing deposits, withdrawals, and bill payments while understanding customer needs to recommend suitable banking solutions.

You will respond to inquiries, resolve issues, and contribute to achieving branch goals with a focus on exemplary customer service. Ideal candidates have a high school diploma or equivalent and strong MS Office skills, with 1+ years of relevant experience and outstanding

Qualifications

High school diploma and/or 1+ years of relevant experience.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

Responsibilities

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures.
Understand and determine customer needs to recommend banking solutions.
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities as necessary.
Achieve assigned goals and promote banking solutions to customers in a timely and accurate manner.
Deliver quality customer experiences and contribute to operational improvements.