Banking Customer Experience Specialist

The Toronto-Dominion Bank (Canada); Riverview; Sur place; CAD 30 000 - 37 000; Plein temps

Résumé du poste

TD Canada Trust in Riverview, NB is seeking a Customer Experience Associate to deliver exceptional customer service, process financial transactions accurately, and provide information and advice on banking solutions. You will identify customer needs and promote appropriate TD products, contributing to a positive experience at the branch.

The role requires a high school diploma or equivalent, strong MS Office skills, and a proactive, detail‑oriented communicator who can work in a fast-paced

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of MS Office (Word, Excel, Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented.
• Dynamic communicator with established customer experience skills.

Responsabilités

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Connaissances

Customer service

Communication

Time management

Initiative

Organizational skills

Formation

High School diploma

Undergraduate degree asset

Outils

MS Office

Description du poste

TD Canada Trust in Riverview, NB is seeking a Customer Experience Associate to deliver exceptional customer service, process financial transactions accurately, and provide information and advice on banking solutions. You will identify customer needs and promote appropriate TD products, contributing to a positive experience at the branch.

The role requires a high school diploma or equivalent, strong MS Office skills, and a proactive, detail‑oriented communicator who can work in a fast-paced