Banking Customer Experience Specialist

TD; Sooke; On-site; CAD 30,000 - 37,000; Part time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Sooke, BC. You will handle daily banking transactions, assist customers with financial needs, and promote TD products to enhance customer satisfaction.

The role emphasizes accuracy, strong communication, and a customer-first mindset in a fast-paced retail banking environment. Applicants should have a high school diploma and at least 1 year of relevant experience, with MS Office proficiency and strong interpersonal skills.

Qualifications

• High School diploma or equivalent; 1+ years of relevant experience preferred.
• Undergraduate degree or equivalent is an asset.
• Strong MS Office (Word, Excel, Outlook) and internet skills.
• Clear written and verbal communication; able to handle multiple tasks in fast-paced environment.

Responsibilities

• Process customer transactions and banking requests accurately following procedures.
• Identify customer needs and propose suitable banking solutions.
• Resolve customer concerns using standard procedures and escalate when needed.
• Promote banking products to achieve branch goals and maintain quality service.
• Maintain professional and courteous communication with customers and team.

Skills

Customer service

Communication skills

Time management

Proactive / self-starter

Education

High School diploma

Undergraduate degree or equivalent is asset

Tools

MS Office

Job description

TD Canada Trust is seeking a Customer Experience Associate in Sooke, BC. You will handle daily banking transactions, assist customers with financial needs, and promote TD products to enhance customer satisfaction.

The role emphasizes accuracy, strong communication, and a customer-first mindset in a fast-paced retail banking environment. Applicants should have a high school diploma and at least 1 year of relevant experience, with MS Office proficiency and strong interpersonal skills.