Customer Experience Associate — Banking & Digital Tools (Montreal)

Scotiabank; Montreal (administrative region); On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive compensation

Internal training

Benefits package

Job summary

Scotiabank is seeking a Customer Experience Associate at the St. Jacques Branch in Montreal to provide heartful service and support customers on their financial journey.

You will help with transactions, respond to inquiries, and guide clients in using digital banking tools, contributing to a friendly, efficient branch environment. The role emphasizes strong communication, a proactive service mindset, and the ability to work in a team while meeting branch targets.

Qualifications

• Proven customer service experience.
• Ability to drive simple sales in a service setting.
• Comfort promoting digital banking options to customers.

Responsibilities

• Build strong customer relationships and deliver excellent service in-branch.
• Process day-to-day transactions accurately and efficiently.
• Identify and fulfill simple sales opportunities to support branch targets.
• Promote mobile and digital banking tools to help customers manage their banking needs.

Skills

Customer service

Sales opportunities

Technical skills

Bilingual English/French

Job description

Scotiabank is seeking a Customer Experience Associate at the St. Jacques Branch in Montreal to provide heartful service and support customers on their financial journey.

You will help with transactions, respond to inquiries, and guide clients in using digital banking tools, contributing to a friendly, efficient branch environment. The role emphasizes strong communication, a proactive service mindset, and the ability to work in a team while meeting branch targets.