Customer Experience Associate - York Plaza, North York, ON (18.75 hours/week)

Scotiabank; Toronto; On-site; CAD 38,000 - 48,000; Full time

Job summary

Scotiabank in North York is seeking a Customer Experience Associate to be the face of our branches, delivering outstanding service and helping customers achieve their financial goals. You will engage with clients, process day-to-day transactions, and promote digital banking tools.

The role emphasizes people skills, ability to uncover needs, explain concepts simply, and contribute to branch targets in a collaborative environment.

Qualifications

• Previous customer service experience in banking or retail.
• Ability to understand customer needs and explain solutions clearly.
• Comfortable promoting digital banking options to customers.
• Flexible schedule availability.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Identify and fulfill customer needs throughout their journey.
• Explain financial concepts in simple terms.
• Support branch targets through sales opportunities and teamwork.

Skills

Customer service

Relationship building

Communication

Tech literacy

Tools

Mobile banking app

Online banking

Job description

Requisition ID: 273322

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for


• Processing day to day transactions


• Nurturing rich, long-standing relationships


• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities


• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service


• Uncover and solve customers’ needs


• Explain complicated concepts simply


• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment


• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement


• Are willing to assist in a professional, friendly and efficient manner


• Are available to work a flexible schedule


• Are comfortable in simple sales situations


• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers


• A rewarding career path with diverse opportunities for professional development


• Internal training to support your career growth and enhance your skills


• An organization committed to making a difference in our communities – for you and our customers


• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.


• A competitive compensation and benefits package

Location(s): Canada : Ontario : North York

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please