Banking Customer Experience Specialist

TD Bank Group; Montreal; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust, a part of TD Bank Group, is hiring a Customer Experience Associate in Montréal. You will handle customer interactions, process transactions, and guide clients to banking solutions while delivering a high-quality experience.

The role emphasizes accuracy, initiative, and teamwork in a fast-paced branch environment. Required are a high school diploma (or equivalent) and 1+ years of relevant experience; an undergraduate degree is a plus.

Qualifications

• High School diploma or equivalent, plus 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook).
• A go-getter who can exercise initiative and be accurate and detail oriented.
• A dynamic communicator with established customer experience skills who can connect verbally and in writing.

Responsibilities

• Process financial transactions according to procedures and TD Code of Conduct.
• Understand customer needs and recommend suitable banking solutions.
• Respond to and resolve customer concerns using standard procedures.
• Achieve goals by promoting banking solutions and completing processes timely.
• Engage with customers to advise on banking solutions clearly and accurately.
• Contribute to a positive, diverse, and equitable work environment.

Skills

Customer service

Communication

MS Office

Detail oriented

Time management

Education

High School diploma or equivalent

Undergraduate degree or equivalent is an asset

Tools

MS Office

Job description

TD Canada Trust, a part of TD Bank Group, is hiring a Customer Experience Associate in Montréal. You will handle customer interactions, process transactions, and guide clients to banking solutions while delivering a high-quality experience.

The role emphasizes accuracy, initiative, and teamwork in a fast-paced branch environment. Required are a high school diploma (or equivalent) and 1+ years of relevant experience; an undergraduate degree is a plus.