Banking Customer Experience Specialist

TD; Grimsby; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Grimsby, Ontario. You will process financial transactions, advise customers on banking solutions, and deliver a high-quality experience.

The role emphasizes accuracy, confidentiality, and excellent communication. You will work with colleagues to promote TD solutions while following policies and delivering consistent service.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments.
• Identify customer needs and recommend banking solutions.
• Respond to concerns using standard procedures and escalate as needed.
• Meet goals by promoting banking solutions and completing processes accurately.
• Communicate clearly with customers about banking products and processes.

Skills

Customer service

MS Office

Education

High School diploma or equivalent

Undergraduate degree asset

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Canada Trust is seeking a Customer Experience Associate in Grimsby, Ontario. You will process financial transactions, advise customers on banking solutions, and deliver a high-quality experience.

The role emphasizes accuracy, confidentiality, and excellent communication. You will work with colleagues to promote TD solutions while following policies and delivering consistent service.