Client Experience Champion - Banking Solutions

TD; Eastern Ontario; On-site; CAD 30,000 - 37,000; Full time

Benefits offered by this job

Total Rewards Package

Job summary

TD Canada Trust in Pembroke, Ontario seeks a Customer Experience Associate to handle transactions, assist customers, and promote banking solutions. You will process deposits, withdrawals, bill payments, and provide accurate information while maintaining TD’s client-centric standards.

The role emphasizes excellent service, accuracy, confidentiality, and the ability to work in a fast-paced branch environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Skills

Customer service

Communication

Detail oriented

Time management

Education

High School diploma

Bachelor's degree asset

Tools

MS Office

Job description

TD Canada Trust in Pembroke, Ontario seeks a Customer Experience Associate to handle transactions, assist customers, and promote banking solutions. You will process deposits, withdrawals, bill payments, and provide accurate information while maintaining TD’s client-centric standards.

The role emphasizes excellent service, accuracy, confidentiality, and the ability to work in a fast-paced branch environment.