Banking Customer Experience Specialist

TD; Port Perry; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust at Port Perry, Ontario, is seeking a Customer Experience Associate to deliver exceptional customer service, process transactions, and advise clients on suitable banking solutions. You will join a frontline team focused on positive customer interactions and accurate handling of financial activities.

The role requires strong communication, organization, and MS Office proficiency, with a high school diploma and 1+ years of relevant experience.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands-on knowledge of MS Office and internet.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per procedures.
• Understand customer needs to recommend solutions and maintain confidentiality.
• Respond to and resolve customers’ concerns using standard procedures.
• Achieve goals by promoting banking solutions and completing processes timely.
• Engage with customers to advise banking solutions clearly and accurately.
• Promote a positive team environment and participate in performance development.

Skills

Communication skills

MS Office

Detail oriented

Time management

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Office

Job description

TD Canada Trust at Port Perry, Ontario, is seeking a Customer Experience Associate to deliver exceptional customer service, process transactions, and advise clients on suitable banking solutions. You will join a frontline team focused on positive customer interactions and accurate handling of financial activities.

The role requires strong communication, organization, and MS Office proficiency, with a high school diploma and 1+ years of relevant experience.