Customer Experience Advocate – Banking Solutions

TD; New Liskeard; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust is hiring a Customer Experience Associate in New Liskeard, Ontario, Canada. The role focuses on delivering a positive customer experience by processing financial transactions, advising on banking solutions, and building relationships with customers at the branch.

You will handle deposits, withdrawals, bill payments, and consult on products while maintaining confidentiality and accuracy in a fast-paced retail banking environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

MS Office

Time management

Communication

Customer experience

Education

High School diploma

Undergraduate degree

Job description

TD Canada Trust is hiring a Customer Experience Associate in New Liskeard, Ontario, Canada. The role focuses on delivering a positive customer experience by processing financial transactions, advising on banking solutions, and building relationships with customers at the branch.

You will handle deposits, withdrawals, bill payments, and consult on products while maintaining confidentiality and accuracy in a fast-paced retail banking environment.