Banking Customer Experience Specialist

TD; Canada; On-site; CAD 43,000 - 54,000; Full time

Job summary

A leading financial institution in Canada is seeking a Customer Experience Associate to enhance customer interactions and process financial transactions. The ideal candidate will have a strong background in administration, organizational skills, and excellent communication abilities. This role requires a High School diploma, along with the passion to improve customer experiences. The position offers growth opportunities and training, ensuring a supportive environment for career development.

Benefits

Health and well-being benefits

Savings and retirement programs

Career development opportunities

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast‑paced environment.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand customer needs to recommend solutions.
• Respond and resolve customers’ concerns using standard procedures.

Skills

Administration skills

Organizational skills

Time management

Customer experience

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

A leading financial institution in Canada is seeking a Customer Experience Associate to enhance customer interactions and process financial transactions. The ideal candidate will have a strong background in administration, organizational skills, and excellent communication abilities. This role requires a High School diploma, along with the passion to improve customer experiences. The position offers growth opportunities and training, ensuring a supportive environment for career development.