Banking Customer Experience Specialist

TD Bank Group; Canada; Remote; CAD 30,000 - 37,000; Part time

Job summary

TD Canada Trust is seeking a part-time Customer Service Associate to support branch operations in Espanola, Ontario. You will handle everyday banking transactions, provide service excellence, and identify opportunities to refer customers to the right TD partner.

You will engage with customers to understand needs, advise on banking solutions, and ensure compliance with procedures. This role emphasizes accuracy, courtesy, and teamwork in a fast-paced environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand and determine customer needs to recommend solutions.
• Respond and resolve customers' concerns following standard procedures.

Skills

Customer service

Communication

Detail oriented

Education

High School diploma

Tools

MS Office

Job description

TD Canada Trust is seeking a part-time Customer Service Associate to support branch operations in Espanola, Ontario. You will handle everyday banking transactions, provide service excellence, and identify opportunities to refer customers to the right TD partner.

You will engage with customers to understand needs, advise on banking solutions, and ensure compliance with procedures. This role emphasizes accuracy, courtesy, and teamwork in a fast-paced environment.