Banking Customer Experience Specialist

TD Bank Group; Ottawa; Hybrid; CAD 30,000 - 39,000; Full time

Job summary

TD Bank Group in Ottawa, Ontario, is hiring a Customer Experience Associate to handle day-to-day banking transactions and provide friendly, knowledgeable service. You will process deposits, withdrawals, and bill payments while identifying customer needs and offering suitable solutions.

The role emphasizes accuracy, strong communication, and teamwork within a fast-paced branch environment. Ontario-specific regulations and TD's Code of Conduct guide daily activities.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• MS Office (Word, Excel, Outlook) and internet proficiency.
• Clear and effective communication skills, both written and verbal.

Responsibilities

• Process deposits, withdrawals, and bill payments per procedures.
• Identify customer needs and propose suitable banking solutions.
• Resolve customer concerns using standard procedures; escalate non-standard items as needed.
• Achieve goals by promoting banking solutions and completing processes accurately.
• Engage with customers to explain banking solutions clearly and professionally.
• Promote a positive, diverse and equitable work environment within the team.
• Support the team by staying informed on routine activities and updates.

Education

High School diploma or equivalent

Undergraduate degree (asset)

Job description

TD Bank Group in Ottawa, Ontario, is hiring a Customer Experience Associate to handle day-to-day banking transactions and provide friendly, knowledgeable service. You will process deposits, withdrawals, and bill payments while identifying customer needs and offering suitable solutions.

The role emphasizes accuracy, strong communication, and teamwork within a fast-paced branch environment. Ontario-specific regulations and TD's Code of Conduct guide daily activities.