Banking Customer Experience Specialist

NPA WorldWide; Orangeville; On-site; CAD 42,000 - 54,000; Full time

Job summary

TD Bank is seeking a Customer Experience Associate in Ontario to deliver exceptional service, process financial transactions, and advise clients on suitable banking solutions. The role emphasizes accuracy, discretion, and a client-centered approach within a compliant environment.

The position requires a high school diploma or equivalent (an undergraduate degree is a plus) and strong MS Office skills. You will collaborate with colleagues to maintain service standards and contribute to a positive

Qualifications

• Provide excellent customer service and guidance.
• Ability to follow standardized procedures with accuracy and discretion.
• Strong organizational and time-management abilities in a fast-paced bank environment.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments per procedures and code of conduct
• Identify customer needs and recommend suitable banking solutions
• Respond to and resolve customer concerns using standard procedures and escalate when needed
• Achieve goals by promoting banking products and completing processes accurately
• Engage with customers to explain banking solutions clearly and professionally
• Support team by maintaining communication and updating on routine tasks
• Suggest operational improvements to drive efficiency and service quality
• Contribute to a positive, inclusive work environment and team collaboration

Skills

Customer service

Communication

Time management

Attention to detail

Education

High School diploma or equivalent

Undergraduate degree (asset)

Tools

MS Office

Job description

TD Bank is seeking a Customer Experience Associate in Ontario to deliver exceptional service, process financial transactions, and advise clients on suitable banking solutions. The role emphasizes accuracy, discretion, and a client-centered approach within a compliant environment.

The position requires a high school diploma or equivalent (an undergraduate degree is a plus) and strong MS Office skills. You will collaborate with colleagues to maintain service standards and contribute to a positive