Part-Time Banking Experience Associate

TD; Edmonton; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Edmonton, Alberta, is seeking a Customer Experience Associate to handle daily banking transactions and provide tailored banking solutions to customers. You will engage with clients to understand needs and deliver accurate, timely service in a fast-paced environment.

Requirements include a High School diploma or equivalent and 1+ years of relevant experience; strong administration and communication skills; and proficiency with MS Office.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Strong administration

Organizational skills

Planning

Time management

Effective communication

Education

High School diploma

1+ years of relevant experience

Undergraduate degree or equivalent asset

Tools

MS Office

Job description

TD Canada Trust in Edmonton, Alberta, is seeking a Customer Experience Associate to handle daily banking transactions and provide tailored banking solutions to customers. You will engage with clients to understand needs and deliver accurate, timely service in a fast-paced environment.

Requirements include a High School diploma or equivalent and 1+ years of relevant experience; strong administration and communication skills; and proficiency with MS Office.