Banking Customer Experience Specialist

TD Bank Group; Victoria; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust in Victoria, BC is seeking a friendly front-line team member to handle customer transactions and provide information on banking services. You will process deposits, withdrawals, bill payments, and connect customers with products that fit their needs.

The role emphasizes accurate transaction processing, client-focused service, and collaboration with colleagues to maintain a positive, compliant banking experience.

Qualifications

• High School diploma or equivalent and/or 1+ years of relevant experience.
• Strong administration, organizational and time management skills.
• Proficient in MS Office and internet usage; detail oriented.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand customer needs and recommend banking solutions.
• Respond to and resolve customer concerns using standard procedures.
• Achieve assigned goals by promoting banking solutions and completing processes promptly.
• Engage with customers to provide clear information on banking products and processes.
• Support a positive, diverse and equitable work environment with teammates.

Skills

Customer service

Communication

Time management

Detail oriented

Education

High School diploma

Undergraduate degree or equivalent asset

Tools

MS Office

Job description

TD Canada Trust in Victoria, BC is seeking a friendly front-line team member to handle customer transactions and provide information on banking services. You will process deposits, withdrawals, bill payments, and connect customers with products that fit their needs.

The role emphasizes accurate transaction processing, client-focused service, and collaboration with colleagues to maintain a positive, compliant banking experience.