Banking Experience Advisor

The Toronto-Dominion Bank (Canada); West Vancouver; On-site; CAD 64,472,000 - 81,176,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate at our West Vancouver branch. You will engage with customers, process transactions, provide accurate information and promote suitable banking solutions to meet customer needs.

Join a team focused on delivering a positive customer experience, handling routine requests with care and maintaining high standards of service in a fast-paced environment.

Qualifications

• Handles customer interactions with accuracy and courtesy.
• Proficient in MS Office for documentation and communication.
• Ability to promote banking solutions and resolve customer inquiries.

Responsibilities

• Process financial transactions such as deposits, withdrawals and bill payments.
• Assess customer needs and advise banking solutions accordingly.
• Address and resolve customer concerns using standard procedures.
• Promote products and services to meet customer goals.
• Collaborate with team to maintain a positive service environment.

Skills

Customer service

Communication

MS Office

Education

High School diploma

Tools

MS Office

Job description

TD Canada Trust is seeking a Customer Experience Associate at our West Vancouver branch. You will engage with customers, process transactions, provide accurate information and promote suitable banking solutions to meet customer needs.

Join a team focused on delivering a positive customer experience, handling routine requests with care and maintaining high standards of service in a fast-paced environment.