Customer Experience Specialist – Banking Solutions

TD; Chambly; On-site; CAD 32,000 - 39,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Chambly, Quebec. You will handle customer service transactions, understand client needs, and advise on banking solutions to enhance the customer journey.

The role emphasizes accuracy, communication, and responding to customer questions with professionalism while supporting a collaborative team environment and ongoing development opportunities.

Qualifications

• High School diploma or equivalent; 1+ years relevant experience.
• Strong administration, organizational, planning and time management skills.
• Proficiency with MS Office suite.
• Effective verbal and written communication.
• Detail oriented with ability to handle changing priorities.

Responsibilities

• Process financial transactions and customer interactions per procedures.
• Understand customer needs to recommend banking solutions.
• Respond to and resolve customer concerns using standard procedures.
• Achieve goals by promoting banking solutions and completing processes.
• Engage with customers to provide clear guidance on banking processes.
• Support a positive, diverse, and equitable work environment.
• Collaborate with team and keep status updates on routine activities.
• Identify opportunities to improve operations and service delivery.

Skills

Customer service

Communication

MS Office

Education

High School Diploma

Undergraduate degree

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Canada Trust is seeking a Customer Experience Associate in Chambly, Quebec. You will handle customer service transactions, understand client needs, and advise on banking solutions to enhance the customer journey.

The role emphasizes accuracy, communication, and responding to customer questions with professionalism while supporting a collaborative team environment and ongoing development opportunities.