Banking Client Experience Specialist — Flexible Hours

CIBC; Fort Erie; On-site; CAD 32,000 - 42,000; Part time

Job summary

CIBC in Fort Erie is seeking a Client Service Representative to help clients with day-to-day banking needs, answer questions, and assist with transactions. You’ll be the first point of contact in a fast-paced banking center, connecting clients with the right team members.

You’ll work on-site with a flexible schedule that includes evenings and weekends as needed, and you’ll travel within a reasonable distance to different banking centres.

Qualifications

• Strong client service and communication skills are essential.
• Ability to help clients with day-to-day banking needs and questions.

Responsibilities

• Assist clients with transactions and banking products.
• Provide first-line support and route to the right specialists as needed.
• Promote digital banking tools to clients and enhance their experience.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC in Fort Erie is seeking a Client Service Representative to help clients with day-to-day banking needs, answer questions, and assist with transactions. You’ll be the first point of contact in a fast-paced banking center, connecting clients with the right team members.

You’ll work on-site with a flexible schedule that includes evenings and weekends as needed, and you’ll travel within a reasonable distance to different banking centres.