Banking Client Experience Specialist

Canadian Imperial Bank of Commerce; Mill Bay; On-site; CAD 42,000 - 48,000; Full time

Job summary

Canadian Imperial Bank of Commerce in Canada seeks a Client Service Representative to support clients in a fast-paced Banking Center, assisting with transactions and questions. You’ll connect clients to the right team, uphold service standards, and leverage mobile banking tools to improve their experience.

You’ll work on-site full-time, with hours that may include evenings and weekends, across multiple centres within driving distance.

Qualifications

• Ability to engage with clients and provide clear explanations.
• Strong communication and listening skills to understand client needs.
• Comfort with tech tools and mobile banking applications.

Responsibilities

• Assist clients with day-to-day banking needs and transactions.
• Answer questions and connect clients with the right team members.
• Be flexible to banking centre hours, including evenings and weekends.
• Work on-site full-time at multiple banking centres within reasonable travel distance.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

Canadian Imperial Bank of Commerce in Canada seeks a Client Service Representative to support clients in a fast-paced Banking Center, assisting with transactions and questions. You’ll connect clients to the right team, uphold service standards, and leverage mobile banking tools to improve their experience.

You’ll work on-site full-time, with hours that may include evenings and weekends, across multiple centres within driving distance.