Banking Center Client Advocate

Canadian Imperial Bank of Commerce; Edmonton; Hybrid; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Banking benefits

Wellbeing support

Employee share purchase plan

Job summary

Canadian Imperial Bank of Commerce (CIBC) is seeking a Client Service Representative to support clients in a fast-paced banking center. You’ll handle transactions, answer questions, and connect clients with the right team members to help them achieve financial goals.

You will be the first line of support, with on-site, full-time hours and potential travel between centres. This role emphasizes client experience, problem solving, and leveraging digital banking tools to deliver convenience and

Qualifications

• Experience in client service within a financial services or retail environment.
• Ability to explain banking products and services to clients clearly.
• Comfort with technology and mobile banking tools.

Responsibilities

• Assist clients with day-to-day banking transactions and inquiries.
• Identify client needs and connect them with appropriate banking specialists.
• Provide a positive client experience and promote self-service options.
• Maintain accuracy and protect client information during transactions.

Skills

Client engagement

Customer service

Financial products knowledge

Problem solving

Digital literacy

Interpersonal communication

Ability to work evenings/weekends

Job description

Canadian Imperial Bank of Commerce (CIBC) is seeking a Client Service Representative to support clients in a fast-paced banking center. You’ll handle transactions, answer questions, and connect clients with the right team members to help them achieve financial goals.

You will be the first line of support, with on-site, full-time hours and potential travel between centres. This role emphasizes client experience, problem solving, and leveraging digital banking tools to deliver convenience and