Relationship Banking Specialist

CIBC; Edmonton; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Wellbeing support

Employee and family assistance

MomentMakers program

Job summary

CIBC is a relationship-oriented bank seeking professionals to help clients with daily banking needs. The Client Service Representative acts as the first line of support, connecting clients with the right teams and guiding them toward their financial goals.

You may work evenings or weekends and travel to multiple centers within a reasonable distance, always delivering a great client experience on-site full-time.

Qualifications

• Client-first mindset and commitment to helping clients reach their goals.
• Goal-oriented with drive to make a difference.
• Passionate about people and building respectful relationships.
• Curious and eager to learn with strong learning mindset.
• Empathic approach and willingness to listen to diverse perspectives.
• Values trust, teamwork, and accountability in daily work.

Responsibilities

• Engage clients, manage accounts and connect them to the right team.
• Solve client issues by listening, asking questions and taking ownership.
• Promote mobile banking apps and digital tools to help clients manage accounts.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC is a relationship-oriented bank seeking professionals to help clients with daily banking needs. The Client Service Representative acts as the first line of support, connecting clients with the right teams and guiding them toward their financial goals.

You may work evenings or weekends and travel to multiple centers within a reasonable distance, always delivering a great client experience on-site full-time.