Banking Client Experience Specialist

Canadian Imperial Bank of Commerce; Canada; Remote; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Banking benefit

Wellbeing support

Employee and family assistance

Job summary

Canadian Imperial Bank of Commerce (CIBC) is seeking a Client Service Representative to support clients in a fast-paced banking center. You’ll answer questions, process transactions, and connect clients with the right team to help them reach their financial goals.

You must be flexible to work banking centre hours, including evenings and weekends, and be willing to travel to multiple centres within a reasonable distance. The role is on-site at Nepean-Merivale Mall with 15 hours per week.

Qualifications

• Client engagement and experience focus required.
• Strong communication and problem-solving abilities.
• Comfort with digital banking tools and applications.

Responsibilities

• Assist clients with day-to-day banking needs and transactions.
• Provide first-line support and connect clients to the right team members.
• Help clients achieve their financial goals with a positive service experience.

Skills

Client engagement

Problem solving

Digital literacy

Empathy

Interpersonal communication

Standards compliance

Transaction services

Job description

Canadian Imperial Bank of Commerce (CIBC) is seeking a Client Service Representative to support clients in a fast-paced banking center. You’ll answer questions, process transactions, and connect clients with the right team to help them reach their financial goals.

You must be flexible to work banking centre hours, including evenings and weekends, and be willing to travel to multiple centres within a reasonable distance. The role is on-site at Nepean-Merivale Mall with 15 hours per week.