Banking Client Experience Specialist

Canadian Imperial Bank of Commerce; Whitby; On-site; CAD 40,000 - 52,000; Full time

Job summary

Canadian Imperial Bank of Commerce (CIBC) is seeking a Client Service Representative to join our Personal and Business Banking team in Whitby. In a fast-paced banking centre, you’ll help clients with day-to-day banking needs, answer questions, process transactions, and connect customers with the right team members to reach their financial goals.

You’ll work on-site, with flexibility to cover evenings and weekends as required, and may travel between nearby banking centres within a reasonable

Qualifications

Responsibilities

• Assist clients with transactions and account inquiries.
• Provide excellent service and resolve issues efficiently.
• Refer clients to appropriate banking specialists as needed.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

Canadian Imperial Bank of Commerce (CIBC) is seeking a Client Service Representative to join our Personal and Business Banking team in Whitby. In a fast-paced banking centre, you’ll help clients with day-to-day banking needs, answer questions, process transactions, and connect customers with the right team members to reach their financial goals.

You’ll work on-site, with flexibility to cover evenings and weekends as required, and may travel between nearby banking centres within a reasonable