Client Experience Specialist — Banking Center

Canadian Imperial Bank of Commerce; Courtenay; Hybrid; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers program

Job summary

The Canadian Imperial Bank of Commerce (CIBC) is seeking a Client Service Representative to support clients at our Courtenay banking centre. You’ll handle day-to-day banking needs, answer questions, process transactions, and connect clients with the right specialists.

This on-site role requires flexibility for banking centre hours, including evenings and weekends, and the ability to travel between nearby centres within a reasonable distance.

Qualifications

• Experience assisting clients with banking transactions and accounts.
• Ability to explain financial products and services.
• Comfort working flexible hours including evenings/weekends.

Responsibilities

• Engage clients to understand needs and connect them to the right specialists.
• Answer questions and assist with transactions.
• Provide first-line support across multiple banking centres within travel distance.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

The Canadian Imperial Bank of Commerce (CIBC) is seeking a Client Service Representative to support clients at our Courtenay banking centre. You’ll handle day-to-day banking needs, answer questions, process transactions, and connect clients with the right specialists.

This on-site role requires flexibility for banking centre hours, including evenings and weekends, and the ability to travel between nearby centres within a reasonable distance.