Personal Banking Concierge for Client Services

Canadian Imperial Bank of Commerce; Edmonton; On-site; CAD 40,000 - 52,000; Full time

Job summary

Canadian Imperial Bank of Commerce is looking for a Client Service Representative to support daily banking needs in a fast-paced center. You’ll engage with clients, handle transactions, and connect them with the right specialists to help them reach financial goals.

Willingness to work flexible hours, including evenings and weekends, and be able to travel to multiple banking centres within a reasonable distance is required to thrive in this role.

Qualifications

• Client engagement: Help clients manage their accounts and products, focusing on experience and guiding to the right team members.
• Problem solving: Listen, ask questions, and take ownership to resolve client issues with colleagues.
• Leveraging technology: Demonstrate mobile banking apps and digital tools to empower client workflows.

Responsibilities

• As a Client Service Representative, you’ll be the first line of support for clients in a fast-paced Banking Center.
• Assist with transactions and answer questions while connecting clients to the right teams to reach their goals.
• Be flexible to banking centre hours, including evenings and weekends, and travel between centres within a reasonable distance.

Skills

Customer Service

Digital Literacy

Financial Processing

Online Banking

Organizational Efficiency

Teamwork

Job description

Canadian Imperial Bank of Commerce is looking for a Client Service Representative to support daily banking needs in a fast-paced center. You’ll engage with clients, handle transactions, and connect them with the right specialists to help them reach financial goals.

Willingness to work flexible hours, including evenings and weekends, and be able to travel to multiple banking centres within a reasonable distance is required to thrive in this role.