Banking Client Experience Associate

Canadian Imperial Bank of Commerce; Cambridge; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program*

Defined benefit pension plan*

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers, recognition program

Job summary

Canadian Imperial Bank of Commerce (CIBC) in Cambridge is seeking a Client Service Representative to support day-to-day banking needs in a fast-paced banking center.

You will help clients manage accounts, perform transactions, answer questions, and connect clients with the right specialists. The role requires on-site work full-time with possible evening/weekend hours and travel to nearby banking centres.

Responsibilities

• Assist clients with transactions and product questions, ensuring a smooth banking experience.
• Identify client needs and connect them to the right CIBC team members.
• Support clients across banking centres within a reasonable travel distance; work on-site full-time.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

Canadian Imperial Bank of Commerce (CIBC) in Cambridge is seeking a Client Service Representative to support day-to-day banking needs in a fast-paced banking center.

You will help clients manage accounts, perform transactions, answer questions, and connect clients with the right specialists. The role requires on-site work full-time with possible evening/weekend hours and travel to nearby banking centres.