Banking Client Experience Specialist

CIBC; Stony Plain; On-site; CAD 35,000 - 52,000; Full time

Job summary

CIBC is seeking a Client Service Representative to support clients with everyday banking needs in a fast-paced banking center, focusing on delivering a great client experience.

You’ll answer questions, assist with transactions, and proactively connect clients with the right team members to help them reach their financial goals; evenings and weekends may be required.

This on-site, full-time role involves being flexible to work at multiple banking centres within a reasonable travel distance.

Responsibilities

• Assist clients with day-to-day banking needs and transactions.
• Answer questions and connect clients with the right CIBC team members.
• Be the first line of support to help clients reach their financial goals.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC is seeking a Client Service Representative to support clients with everyday banking needs in a fast-paced banking center, focusing on delivering a great client experience.

You’ll answer questions, assist with transactions, and proactively connect clients with the right team members to help them reach their financial goals; evenings and weekends may be required.

This on-site, full-time role involves being flexible to work at multiple banking centres within a reasonable travel distance.