Client Experience Specialist – Banking

CIBC; Brampton; On-site; CAD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Benefits program

Vacation offering

Wellbeing support

Employee share purchase plan

Job summary

CIBC in Brampton is seeking a Client Service Representative to assist clients with day-to-day banking needs and guide them to the right team members. You’ll be the first line of support, handling questions and transactions with a focus on delivering a great client experience.

You’ll work on-site full-time in a fast-paced, relationship-driven environment, with flexibility for banking centre hours and travel between nearby centres.

Qualifications

• Provide excellent client service by assisting with transactions.
• Identify client needs and connect them to appropriate team members.
• Promote mobile banking tools to help clients manage their accounts.

Responsibilities

• Client engagement - Help clients manage their accounts and products.
• Problem solving - Listen, ask questions, and take ownership of issues.
• Leveraging technology - Introduce clients to mobile banking apps.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC in Brampton is seeking a Client Service Representative to assist clients with day-to-day banking needs and guide them to the right team members. You’ll be the first line of support, handling questions and transactions with a focus on delivering a great client experience.

You’ll work on-site full-time in a fast-paced, relationship-driven environment, with flexibility for banking centre hours and travel between nearby centres.