Banking Client Advocate - Relationship-Driven Support

CIBC; Kindersley; On-site; CAD 32,000 - 48,000; Part time

Job summary

CIBC in Kindersley is seeking a Client Service Representative to assist clients with day-to-day banking needs and connect them with the right specialists. You’ll be the first line of support, ensuring a positive client experience while handling transactions and questions.

The role is on-site with regular hours and may require evenings, weekends, and travel to nearby banking centres. A strong client-first mindset is essential.

Qualifications

• Customer-focused banking support and proactive client assistance.
• Strong problem-solving and accountability in client issues.
• Familiarity with mobile banking apps and digital tools.

Responsibilities

• Help clients manage accounts and products with a strong client experience.
• Answer questions, assist with transactions, and connect clients to the right team.
• Be flexible to work banking centre hours, including evenings and weekends.
• Travel between banking centres within a reasonable distance as needed.

Skills

Client engagement

Problem solving

Technology use

Customer service

Account knowledge

Interpersonal communication

Empathy

Standards compliance

Transaction services

Job description

CIBC in Kindersley is seeking a Client Service Representative to assist clients with day-to-day banking needs and connect them with the right specialists. You’ll be the first line of support, ensuring a positive client experience while handling transactions and questions.

The role is on-site with regular hours and may require evenings, weekends, and travel to nearby banking centres. A strong client-first mindset is essential.