Client Experience Specialist, Banking

CIBC; London; On-site; CAD 20,000 - 32,000; Part time

Job summary

CIBC is seeking a Client Service Representative to join the Personal and Business Banking Team in London, Ontario. You will work in a fast-paced banking centre, assist clients with transactions, answer questions, and proactively connect clients with the right colleagues to help them reach their financial goals.

You must be flexible to work banking centre hours, including evenings and weekends, and capable of traveling between centres within a reasonable distance.

Qualifications

• Strong client service orientation with focus on the client experience.
• Willingness to work banking centre hours, including evenings/weekends.
• Ability to travel between centres within a reasonable distance.

Responsibilities

• Engage clients to manage accounts and connect them to the right teams.
• Listen, ask questions, and own issues to find solutions with colleagues.
• Teach clients to use mobile banking apps to manage their needs.

Skills

Client relations

Client service

Customer service

Empathy

Financial services

Leveraging technology

Teamwork

Job description

CIBC is seeking a Client Service Representative to join the Personal and Business Banking Team in London, Ontario. You will work in a fast-paced banking centre, assist clients with transactions, answer questions, and proactively connect clients with the right colleagues to help them reach their financial goals.

You must be flexible to work banking centre hours, including evenings and weekends, and capable of traveling between centres within a reasonable distance.