Personal Banking Client Advisor

CIBC; Red Lake; On-site; CAD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Job summary

CIBC in Red Lake is seeking a Client Service Representative to support day-to-day banking and client queries in a fast-paced centre. You’ll help clients manage accounts and connect them with the right specialists, with on-site duties and flexible hours.

In this role you’ll engage with clients, solve problems, and promote digital banking tools while upholding our standards and delivering a premier client experience. The position requires teamwork and a willingness to travel between nearby centres.

Qualifications

• Strong client service mindset and communication skills.
• Familiarity with financial products and everyday banking.
• Ability to work evenings/weekends and travel to nearby centres.

Responsibilities

• Engage with clients to manage accounts and banking products.
• Resolve issues and connect clients to the right teams.
• Promote mobile and digital banking apps to clients.

Skills

Client Service

Customer Experience

Financial Products

Interpersonal Communication

Digital Literacy

Empathy

Transaction Services

Standards Compliance

Client Issue Resolution

Job description

CIBC in Red Lake is seeking a Client Service Representative to support day-to-day banking and client queries in a fast-paced centre. You’ll help clients manage accounts and connect them with the right specialists, with on-site duties and flexible hours.

In this role you’ll engage with clients, solve problems, and promote digital banking tools while upholding our standards and delivering a premier client experience. The position requires teamwork and a willingness to travel between nearby centres.