Banking Center: Client Experience Specialist

CIBC; Ponoka; On-site; CAD 38,000 - 54,000; Full time

Job summary

CIBC in Ponoka is seeking a Client Service Representative to support personal and business banking needs. The role involves serving clients in a fast-paced banking center, assisting with transactions, answering questions, and connecting clients to the right specialists.

The position requires on-site work with potential evenings and weekends, and travel between centers within a reasonable distance. You will focus on delivering a great client experience, leveraging mobile banking tools, and

Qualifications

• Client focus and purpose-driven interactions.
• Goal-oriented with a drive to deliver results.
• Strong interpersonal skills and respect for diverse perspectives.

Responsibilities

• Client engagement – Help clients manage their accounts and connect clients to the right team members who can help them reach their goals.
• Problem solving – Listen, ask questions, and take accountability for client issues to create better solutions with others.
• Leveraging technology – Introduce clients to our mobile banking applications to help them manage their banking needs.

Skills

Client engagement

Problem solving

Technology proficiency

Job description

CIBC in Ponoka is seeking a Client Service Representative to support personal and business banking needs. The role involves serving clients in a fast-paced banking center, assisting with transactions, answering questions, and connecting clients to the right specialists.

The position requires on-site work with potential evenings and weekends, and travel between centers within a reasonable distance. You will focus on delivering a great client experience, leveraging mobile banking tools, and